1. Program Description

The Certified Urban Trauma Coach (CUTC) Program is a comprehensive 16-module certification program offered by the Urban Trauma Healing Institute ("UTHI"). The program is delivered through the Kajabi online learning platform and includes: 

• 16 pre-recorded video module presentations with instructor notes 
• A 66-page digital student workbook with reflection exercises 
• 15 interactive module worksheets with faculty feedback 
• A 150-question quiz bank for self-assessment 
• 6 monthly live cohort Q&A sessions (90 minutes each) 
• 3 live practicum sessions with supervised role-play 
• Final Integration Examination

Upon successful completion of all requirements, students are awarded the Certified Urban Trauma Coach (CUTC) credential.

2. Tuition and Payment Terms

2.1 Program Tuition

The total tuition for the CUTC Program is as indicated at the time of enrollment. Payment may be made in full at enrollment or through an approved payment plan. All fees are quoted in US Dollars.

2.2 Payment Plans

Students selecting a payment plan agree to all scheduled payments regardless of program completion status. Failure to maintain scheduled payments may result in suspension of platform access until the account is brought current.

2.3 Additional Fees

The following fees may apply: 

• Exam retake fee: $99 per additional attempt beyond the 2 included 
• Program extension: $150 per month beyond the 12-month completion window
• Certification renewal: $99 annual membership fee (beginning Year 2)

3. Refund Policy

3.1 Full Refund

Students who request a refund within 14 days of enrollment AND have accessed less than 25% of course content are eligible for a full refund of tuition paid.

3.2 Partial Refund

Students who request a refund between 15 and 30 days of enrollment are eligible for a 50% refund of tuition paid, regardless of content access.

3.3 No Refund

No refunds will be issued after 30 days from the date of enrollment. This includes students who fail to complete the program, are dismissed for violation of policies, or voluntarily withdraw.

3.4 Refund Process

Refund requests must be submitted in writing to docjames@coachjamesspeaks.com Approved refunds will be processed within 14 business days to the original payment method.

Read Our Full Refund Policy Here

4. Student Responsibilities

By enrolling in the CUTC Program, students agree to:

• 0. Maintain active engagement with course materials and complete modules in a timely manner
• 1. Submit all required worksheets and quizzes by the stated due dates
• 2. Attend or view recordings of live sessions
• 3. Participate respectfully in the student community forum
• 4. Complete all 16 modules, the practicum, and the final exam within 12 months of enrollment
• 5. Maintain the confidentiality of all proprietary course materials
• 6. Uphold the ethical standards outlined in the UTHI Code of Conduct

5. Scope of Practice Disclaimer

IMPORTANT: The CUTC certification prepares graduates to serve as trauma-informed coaches within a clearly defined scope of practice. CUTC graduates are NOT licensed mental health professionals, therapists, counselors, psychologists, or social workers unless they hold separate, independent licensure in their jurisdiction.

The CUTC credential does NOT authorize graduates to:

• Diagnose mental health conditions CUTC Student Enrollment Agreement 
• Provide psychotherapy or clinical treatment 
• Prescribe or recommend medication 
• Replace or supersede licensed mental health care

CUTC coaches work within a coaching model that supports, educates, and empowers clients while recognizing the boundaries of the coaching relationship. Graduates must refer clients to licensed professionals when clinical needs are identified.

6. Informed Consent

6.1 Nature of Training

The CUTC Program addresses trauma-related topics that may be emotionally activating for some students. Course content includes discussions of violence, abuse, grief, systemic racism, and other potentially distressing subjects. Students are encouraged to engage in self-care and seek support if needed.

6.2 Not Crisis Services

UTHI and its faculty do NOT provide crisis intervention, emergency mental health services, or therapeutic support to students. If you are experiencing a mental health crisis, contact the 988 Suicide & Crisis Lifeline (dial 988) or go to your nearest emergency room.

6.3 No Guaranteed Outcomes

UTHI does not guarantee specific career outcomes, income levels, or client results as a result of completing the CUTC Program. Individual success depends on many factors including prior experience, market conditions, and personal effort.

7. Intellectual Property

7.1 UTHI Materials

All course materials, including but not limited to video presentations, workbooks, worksheets, assessments, and facilitator guides, are the exclusive intellectual property of UTHI. These materials are provided for personal educational use only and may not be reproduced, distributed, sold, or used to create competing programs.

7.2 Student Work

Students retain ownership of original work they create during the program (e.g., personal reflections, coaching philosophy statements). By submitting work for feedback, students grant UTHI a non-exclusive license to use anonymized excerpts for program improvement and marketing purposes.

7.3 Certification Marks

The CUTC designation, logo, and related marks are property of UTHI. Certified graduates are granted a limited license to use these marks in connection with their coaching practice, subject to the Brand Usage Guidelines provided upon certification. 

8. Privacy and Data Protection

UTHI collects and processes student personal data in accordance with applicable privacy laws. Student information is used for: 

• Program delivery and student support 
• Certification tracking and verification 
• Program evaluation and quality improvement 
• Alumni community communications

UTHI does not sell student data to third parties.

9. Certification Requirements

To earn the CUTC credential, students must:

7. Complete all 16 module video presentations

8. Submit all 15 module worksheets (passing grade)

9. Pass all module quizzes (70% minimum per quiz)

10. Attend or view all 3 live practicum sessions

11. Pass the Final Integration Examination (75% minimum)

12. Submit the signed CUTC Certification Pledge

All requirements must be completed within 12 months of initial enrollment unless an extension is granted in writing.

10. Code of Conduct

Students are expected to conduct themselves professionally at all times. UTHI reserves the right to dismiss any student for:

• Plagiarism or academic dishonesty 
• Harassment, discrimination, or abusive behavior toward faculty or peers 
• Unauthorized sharing or distribution of course materials 
• Misrepresentation of credentials or certification status 
• Engaging in coaching practice beyond the defined scope

Dismissed students forfeit all tuition paid and are ineligible for refund.

11. Limitation of Liability

To the maximum extent permitted by law, UTHI and its faculty, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to this agreement or the CUTC Program, even if advised of the possibility of such damages. UTHI's total liability shall not exceed the total tuition paid by the student.

12. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the Virginia, without regard to conflict of law principles. Any dispute arising under this Agreement shall be resolved through binding arbitration in Virginia.

13. Agreement Acceptance

By signing below, I acknowledge that I have read, understood, and agree to all terms and conditions set forth in this Student Enrollment Agreement. I understand that this is a legally binding contract.